Returns & Exchanges

At House Of Charizma, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Place the items safely in their original packaging, ensuring all invoice copies and original brand tags are included to prevent damage during transit.

• 3.
  Ship the Package

  Send your parcel to our central warehouse using a trackable courier service and share the tracking details with our support team for monitoring.

• 4.
  Quality Check & Refund

  Once our team inspects and approves the returned items, we will process your refund or exchange within 7-10 business days to your original payment method.